Refund policy

Returns

To return an item please email returns@theindigenouscollection.com. Please let us know the reason for the return request and your order number. If your purchase is eligible for a return we will provide you with a return authorization number and a shipping address. 

Please note that customers are responsible the cost of shipping when returning an item. Items must be returned in their original condition and in their original packing. Once the item is received in good condition by our warehouse the refund will be processed on your original form of payment. 

Damages

We stand behind the quality of our products. If you receive a damaged product please email sales@theindigenouscollection.com. Please provide a brief description of the problem as well as a photo. We will replace or refund the item.